Payment and delivery
Payments are to be made in cash, directly to the courier service’s delivery person.
Delivery throughout Romania is made by Courier service, within a maximum of 10 working days from the successful placement of the order, to the address specified by you.
In the case of Force Majeure, the delivery could happen to be delayed, but you will be notified with all the necessary information.
Please indicate the address where you can be found between 9:00-18:00 on working days. Each parcel’s delivery fee is included in the price of the product.
Orders are processed and delivered Monday through Friday, except for bank holidays.
Orders received after 17:00 will be processed and shipped the following day.
Orders received after 16:00 on a Friday, will be processed the following Monday.
The delivery time applies from the moment the order confirmation email is received.
We do not make deliveries to PO Boxes or Post Offices. Please check the conformity of the order upon delivery.
If the product received happens to be damaged, it is recommended you return it within a maximum of 7 days, in its original condition, without having used it and with the label intact.
We reserve the right not to ship out orders to persons who have not fulfilled their pecuniary, or other, obligations to Vellum Design.