Returns

Customer satisfaction is our top priority

 

We offer a 14 day warranty, during which you can return the product you purchased and request a refund. In order to do this, we kindly ask you to get in touch via email: office@vellumdesign.ro or over the phone: 0040 0744.545.765

 

Should you wish to exchange the product for a different one, it would be up to you to cover the return costs and those of the new delivery, as well as any eventual price difference resulting from the replacement of the original product with a pricier item.

 

Return costs are the customer’s responsibility.

 

The refund will be processed within a maximum of 30 days from the date on which the return was accepted.

 

In order for the return to be accepted, the products need to be in the same condition they were delivered in (with original labels intact).

 

We kindly ask you to return the products by using a courier company (e.g. FAN Curier, Urgent-, Nemo Cargus Express, GLS), and not through the Romanian Postal Service (Poşta Română).

 

We recommend that you refuse to receive products whose packages show visible damage upon receipt from courier.

 

Some colours may differ slightly between the actual product and its image on the web site. These differences in shade may occur as a result of photo editing.

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